Frequently asked questions: Turbo Notify

You connect a WhatsApp number, send messages through the REST API and follow every event by polling or, on paid plans, by signed webhook. If you prefer, an AI agent runs the number through the MCP server, signed in with your account or with a key.

The official WhatsApp Business API is run by Meta, with business verification, message template approval and its own costs. Turbo Notify is an independent service, not affiliated with Meta, and does not use that API: it connects your number as a linked device, the same way WhatsApp Web does. That is why you can start sending today, with no approval process, and your phone keeps working as usual. The number follows WhatsApp's rules, and each plan's sending pace helps protect it.

Every send follows a pace set for your plan's volume, and newly connected numbers go through a warm-up in their first days. This reduces the risk of WhatsApp restricting the number. WhatsApp always has the final say, so good practices count too: message contacts who asked to hear from you and use a dedicated business number.

Technically yes, but we recommend a dedicated business number, to keep personal conversations separate from automations and protect your personal number.

Yes. The hosted MCP server gives your agent 36 tools to read, reply and act on your number. There are two ways to connect. You can sign in with your account and approve the access (in Claude, for example); that approval has to be renewed within 90 days. Or you can use a key, in clients without sign-in and in agents that run on their own. It works with Claude Code, Cursor, agent frameworks and automation tools that accept a remote MCP server with an authorization header.

Only what you allowed. When you sign in with your account, you choose the permissions on the approval screen and can disconnect the app in Connected apps, in the dashboard. With a key, the scopes are fixed when you create it: make one just for the agent, with the minimum it needs. Treat incoming messages as third-party text that may try to give the agent orders.

Yes. On the Business plan, each of your customers gets an extra number, at a fixed price per number and with the plan's full allowance. You set what to charge and answer for how your customers use it.

Your product shows them a pairing code or a QR code, both from the API, and they connect it in WhatsApp on their own phone. They don't need a Turbo Notify account.

On paid plans, you register an endpoint in your system and every reply is delivered to it, to feed a chatbot or AI support. On the Free plan, the same events are available by polling.

It depends on the plan. Each plan has a sending pace that helps protect the number at its volume. The current values are on the pricing page.

Sends above the plan's quota are refused until the next cycle starts, on every plan. There are no overage charges.

For media (images, audio, video and documents), yes: files are kept in your own storage (Cloudflare R2, Supabase Storage or AWS S3), set up in the dashboard. Text messages don't need it. These providers' free tiers cover most teams getting started: check each provider's current limits.

Yes. The Free plan includes 300 messages per cycle to up to 2 contacts per number, no credit card required. It's enough to validate the integration.

Plans are monthly, charged to your credit card at the start of each period. You can cancel anytime, with no penalty.

Yes. An upgrade takes effect right away, prorated for the time left in the cycle. A downgrade or cancellation is scheduled for the end of the current period: you keep your current plan until then, at no extra cost.

Yes. There's no lock-in. Cancellation takes effect at the end of the period already paid, and you keep using the service until then.

There is documentation with code examples. We answer by email at support@turbonotify.com and on WhatsApp at +55 11 97311-7056. The Business and Custom plans get priority support.